2 x Planned Preventative Air Conditioning Service100%
2 x Planned Preventative Electrical Service100%
2 x Planned Preventative Plumbing Service100%
2 x On Demand Handyman Services100%
2 x disinfection services, Gold package only100%
Spare parts are classified as items that must be bought in order to repair an Air-conditioning, Electrical or Plumbing system. Unless explicitly stated as being included within the chosen package (i.e. within the Gold Package Option), all spare parts and consumables used to complete the scope of services shall be chargeable over and above the package price and will be quoted separately to the customer as required.
If no confirmation is received by the customer 48 hours prior to the appointment being carried out, the appointment will be cancelled. The customer will have 1 further opportunity to reschedule said appointment within a 4-week period
For Customers who are on a monthly payment plan, the 1st planned maintenance for AC/Electrical/Plumbing & Handyman Services can only be scheduled after 4th consecutive monthly instalment / payment and the 2nd planned maintenance after 9th monthly instalment / payment.
The following items / activities are excluded from the scope of services of all home maintenance packages:
Installation of any items with materials provided by the client
Any system or service not mentioned in our scope
Any addition replacement to existing systems
Any modification to design and construction of property.
Insulation work for piping, ducting and internal duct cleaning
Replacement of drainage lines in shafts, air wells, water pumps, pressure vessels, bladders, water tanks etc.
Replacement of complete light fittings
leakage due to water proofing failure
Garden Sprinkler/Irrigation systems
The following Emergency Call Outs for reactive repairs on Air conditioning, Electrical or Plumbing Systems are included in the package and are as follows:
Maximum of 8 call outs
Maximum of 10 call outs
A system emergency is classified as:
Complete failure of A/C system in the property
Complete failure of electrical power in the property
Complete failure of water system pressure and plumbing drainage system.
Any system emergencies that are related with issues for which AFM has previously provided the customer with a quotation (that was not accepted) to fix the cause of said issue will will be taken into account as a callout.
The first hour of any call out is included for all packages. Additional hours will be charged (excluding VAT) as follows:
Gold & Silver Package: Included in package price
Non-package Holders: AED 150 per hour (materials will be charged separately)
AFM will not be held responsible for any damages that may occur to the customer’s property, in the time between the receiving the call out request by the client, and the arrival of the AFM team.
Fair Usage: For customers paying monthly, the call out limit will be restricted by a pro-rata amount. (e.g. silver Package – 2 call outs every 2 months)
GENERAL TERMS & CONDITIONS
Fees due are as per the selected maintenance package or relevant quotation.
Payments can be made via MasterCard or Visa credit cards, Cash or Bank Transfers prior to the start of services.
Payments due will be reflected on the customer’s account. In the event of a monthly package charge, payment is due on or before the 20th of each month.
Should any payment fail to occur, the client’s account and all services will be suspended until payment is cleared in full.
AFM reserves its right to apply interest to any overdue sums in accordance with UAE law.
All payment transactions to be made in AED only.
If the customer disputes any charge, it must notify AFM by email no later than 7 days from the date of the charge, invoice or quotation following which, both parties shall cooperate in good faith to resolve the issue promptly. If the customer fails to notify AFM within the allocated time, the charge will be considered valid and due in full.
The customer shall pay the Fees plus any applicable VAT.
Call out charges are non-refundable.
100% payment shall be collected prior to the commencement of services.
In the event of AFM having to cancel a scheduled visit, the visit will be rescheduled at no extra cost to the client.
The client must give two days’ notice to cancel a scheduled visit.
Clients subscribing with the monthly payment packages may cancel their subscription with 60 days by a written notice to AFM. Payments for the 60-day cancellation period will be due as normal.
Customers using packages that have paid for the package annually in advance may cancel their package at any time. No refunds will be provided with an early cancellation of the service.
AFM reserves the right to cancel any service or package at any time with immediate effect in the event that, the customer is liable for any of any of the following:
Abuse of staff
Fraud or misrepresentation
Misuse of the services
Inappropriate or improper conduct
In order to cancel your order or an active subscription, you can send us an email to request cancellation of our services and we’ll get back to you as soon as possible. For more information, please visit our cancellation policy page .
AFM warrants that it will treat any fault that is caused as a direct result of AFM’s actions or negligence at no cost to the client, provided that such defect is highlighted in writing to AFM within 30 days from the date of the original service taking place.
Warranties shall not be provided on materials or spare parts unless the defect is proven to be as a result of AFM’s actions or negligence and such defect is highlighted in writing to AFM within 30 days from the date of the original service taking place.
AFM shall not be liable for any defects that are caused by or related to fair wear and tear, misuse, customer or third-party actions.
AFM reserves the right to reject an order if it is considered to require services beyond the scope indicated.
AFM may, at its discretion, make changes to the services and/or terms and conditions. Following any such changes that AFM considers to be material, the client will be informed. By continuing to use AFM services after said changes are made, the client is deemed to be acknowledge their acceptance of the changes.
During the contract period, should any damage to the client’s property, be found to be caused as a result of AFM’s negligence (unless such failure was caused or contributed to by the client or a third party), the financial liability of AFM to the client will be limited, to the extent permissible by law) to a maximum value of AED 5,000. To the extent permissible by law, AFM shall not be liable for any consequential, indirect or special loss whatsoever.
These terms and conditions of purchase shall be governed and construed in accordance with the laws of the United Arab Emirates and party irrevocably submits to the exclusive jurisdiction of the courts of the Abu Dhabi Global market.
Should there be any changes to legislation applicable to the services provided, any necessary changes to the services and/or fees will be implemented as determined by AFM in order to comply with the new or revised legislation accordingly.
For all services there is no warranty on the materials unless specified / mentioned in advance of the services being carried out.
Upon receipt of an approved quotation and 100% payment, the commencement date for the services will be notified to the client.
All services quoted for are based on the law prevailing and in force or effect as of date of the quotation. In the event, following date of the quotation / commencement of services, should there be a change in law which has an effect of the delivery of services, charges and/or scope, AFM reserves the right to re-price accordingly.